Become receptionist in medical practice

If you are a receptonist looking to find your next job in healthcare think of medical receptonist job. Physician practice, hospitals, clinical imaging centres and most of the medicla practices are always in look out for proficient medical receptonist. Though this job profile may look simple, yet the criticality of job is really important. Let us look at an example of a OB/GYN practice. A patient visiting this medicla practice will be visiting them frequently atelast once in a month. They need followup on the results and medicaiton dosage changes if any. In these practices to some extent the kind of customer service and relationship management is taken care of by them. What are the typical job duties of a receptonist? 1) Patient relationship management - As a front desk professional they interact with patients on daily bais starting with patient reception, welcoming patients, co-ordinating with medical representatives and vendors to name a few 2) Offline support - This involves over the phone support including appointment scheduling over the phone, appointment confirmation , answering patient calls, routing calls to physician assistants or nurse practitioners 3) Appointment management - This is done in simple EHR/EMR scheduling systems these days. They take patient information, schedule appointments, notify patients by calling them or mailing them before appointment date, cancelling appointments, re-scheduling appointments, creating waiting list of appointment based on patient request to name a few 4) Pre-appointment Administration - This typically involves collecting documentation from patients, providing forms to patients and collecting insurance, health history from patients before they meet doctor, create record for patients etc 5) Maintain insurance information - This is critical to billing patient visits. They are primarily responsible for making sure the insuranc einformation of patients is up-to-date 6) Ability to make use of gadgets - They will be extensively using printers, scanners, fax, phones, routing calls in multi-line phone to name a few