Payment Research Clerk Jobs

Many banks, organizations have payment division with 2 levels of customer support. The initial support is given by payment research clerk also called as exception processing representatives. If they find it difficult to resolve the problem, second level of escalation goes to service support team and it goes on. Here are the major job rule, duties and responsibilities of a payment research clerk/exception processing representative 1) Research and resolve customer enquiries related to payment. This process must meet established quality standards - They play a vital part in CRM and customer retention. Hence communication is a vital part of this job role 2) communicate with all relevant parties and get issues resolved - This includes customers, financial institutions, payees, electronic intermediaries 3) End user customer satisfaction is the core job role - End users could be financial organizations , users etc 4) Learn the changes made to products and work according to established process guidelines - Look into business changes and act accordingly