Computer Support Engineer Operations Support Representative jobs

In the series of job roles,duties,responsibilities we are going to discuss the job duties of computer support engineer who does the operational support.He is also called by name operations support engineer in some organizations. Here is the description of job role,duties,responsibilities of a computer support engineer/operations support representative 1) Daily administration tasks - Performs the administration tasks to ensure client service levels are achieved and maintained 2) Responds to priority requests that act as alarms and performs first level of support. This is a major task in maintaining client relationship 3) Opens and updates customer support request 4) Escalates issues to management as per procedure 5) Proactively monitor application - In some organization shell scripting, perl scripting is needed to automate monitoring scripts 6) Perform duties as assigned by manager